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Getting Started with Procedures

What is a Procedure?​

A procedure is a detailed, step-by-step set of instructions designed to standardize the execution of specific tasks or activities. In our operating model, procedures play a crucial role by:

  • Ensuring consistency in task execution
  • Providing clear guidance for training and performance evaluation
  • Supporting efficient and effective operations
  • Proivde structure needed to produce consistent, quality results

Key Characteristics of Our Procedures​

Our procedures are designed with these key characteristics:

  1. Detailed Instructions: Clear, step-by-step directions that leave no room for ambiguity
  2. Consistency: Standardized approaches that ensure uniform execution
  3. Actionable: Practical steps that translate policies into concrete actions
  4. Measurable: Outcomes that can be evaluated against specific criteria

Procedure Categories​

Our procedures are organized into the following key operational areas:

1. Business Development​

Procedures related to market analysis, client relationships, and opportunity pursuit.

2. Estimating​

Detailed processes for project cost estimation, bid preparation, and pricing strategies.

3. Project Controls​

Procedures for project monitoring, reporting, and control mechanisms to ensure successful project delivery.

4. Construction​

Step-by-step instructions for construction operations, safety protocols, and quality control.

5. Operations​

Procedures covering day-to-day human resources and accounting activities, including employee management, payroll, accounts payable/receivable, and financial reporting.

Integration with Operating Model​

Our procedures are integral components of our operating model, working alongside:

  • Policies: The governing rules for activites that are common but not otherwise specified in a process or procedure.
  • Processes: A series of procedures linked together which model complete workflows
  • Specifications: Which define exact standards, and clarify the outputs of procedures and processes
  • KPIs: Which measure performance and outcomes of processes

Together, these elements ensure that our operations are efficient, consistent, and aligned with organizational goals.

Next Steps​

To get started with our procedures:

  1. Navigate to your relevant operational area
  2. Review the applicable procedures
  3. Follow the step-by-step instructions
  4. Reference related policies and specifications as needed
  5. Monitor relevant KPIs to ensure effective execution

For questions or suggestions about our procedures, please contact the relevant department head or the process improvement team.